• Crystallisation©: a comprehensive approach, from conceptualization and development thoughts to realization of your global hospitality projects. Our full range of services provide unique knowledge on the management of hospitality professionals, securing sustainable returns for your investments. A bespoke and complete set of our services which add value to and help define the creation of new hospitality concepts, business models or plans. Step by step guidance for our clients projects, from the planning thoughts to the pre and post opening. We ensure that investors understand how to manage relationships with hospitality professionals, and advise them on the long term strategies which will yield sustainable results for their business or project.
  • Service Excellence Evaluation©: A unique system assessing Service Delivery. We’ll validate the efficiency of more than 200 services. A system that allows us to deliver tailor made solutions to every property; that analyses and provides assistance towards improving the services processes and standards. Service standards mean the minimum accepted service levels which cannot be comprises and we ensure our clients achieve their service promise and meet or exceed customer expectations.
  • Space Base©: A knowledge based tool calculating space requirements. Your hotel developments space needs optimized
  • The Service Activation Model: A step by step process aimed at perfecting the customer experience through the enhancement of the human factor as the key differentiator. It reinforces the human aspect within the company culture or creates a company culture aimed at the development of the individual so that he can contribute to his full potential to the success of the business, whilst being developed himself and continuously developing the company. This solution is aimed at non-hospitality industries as well as at hospitality companies.
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Rotana Hotel Corporation Ltd
International Hotels Chain
Rotana Hotel Corporation Ltd

Through our Bespoke Services, we advised them on their business model evaluation and corporate management restructuring

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City of Geneva
Destinations & Government Institutions
City of Geneva

Development of a solution in purchasing, production and logistics following detailed audits

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Home Salem
Medical Wellness
Home Salem

Reviewing standard operating procedures & Customer Experience

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