Our website uses cookies to provide you with a good browsing experience. By continuing to use our website, you agree to the use of cookies. Please read our cookies policy.

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WHAT IS A COOKIE?

Cookies are small text files or pieces of information that are stored on your computer or mobile device (such as smartphone or tablet) when you visit our Sites. A cookie contains the name of the website from which the cookie has come from, the “lifetime” of the cookie (i.e. how long the cookie will remain on your device), and a value, which is usually a randomly generated unique number.

WHAT DO WE USE COOKIES FOR?

We use cookies to facilitate the use of our site and better tailor our sites and products according to your interests and your needs. Cookies can do this because websites can read and write these files, allowing them to recognize you and remember important information that will make your use of a website more convenient (eg by remembering your preference settings).

Cookies may also be used speed up your future activities and experience on our Sites. We also use cookies to compile anonymous aggregated statistics that allow us to understand how users use our sites and help us improve the structure and content of our sites.We cannot indentify you personally from this information.

WHAT TYPES OF COOKIES DO WE USE?

Two types of cookies may be used on the sites, “session cookies” and “persistent cookies”. Session cookies are temporary cookies that remain on your device until you leave the site. A persistent cookie remains on your device for a period much longer or until you manually delete it (how long the cookie remains on your device depends on the duration or “lifetime” of the cookie in question).

Third Party cookies

We use a number of suppliers who can also place cookies on your device on our behalf when you visit our sites to enable them to provide their services. For more information on these cookies and how to decline (opt-out), please visit their charter for the protection of personal data.

WHAT COOKIES DO WE USE?

Below you will find different types of cookies that may be used on LHC sites. Note that to the extent information collected through cookies constitutes personal information, the provisions in the Privacy Policy apply and complement this Cookie Policy.

Essential Cookies

Essential cookies are necessary for our sites to work and enable you to move around it and to use its services and features. Without these absolutely necessary cookies, our sites will not perform as smoothly for you as we would like it to and we may not be able to provide our Sites or certain services or features you request.

COOKIE TYPE DESCRIPTION HOW TO MANAGE COOKIES
Session Session cookies are used to maintain the state of the application Accept/refuse via browser setting
Load balancing Load balancing cookies are used to distribute the assets across the globe and lighten the server load Accept/refuse via browser setting
User ID User ID Cookies are used to ensure that users only see their own information Accept/refuse via browser setting
Security Security cookies are used for security controls and checks Accept/refuse via browser setting

Preference cookies

Preference cookies collect information about your choices and preferences, and allow us to remember language or other local settings and customize the Site accordingly.

COOKIE TYPE DESCRIPTION HOW TO MANAGE COOKIES
Language Language cookies are used to store the language the user has selected, and to show the correct opitons Accept/refuse via browser setting
Location The user’s approximate address (city, state, country, postal code) as determined by the IP Address is retained in order to automatically select the proper country and show retailers and demonstration days within the area Accept/refuse via browser setting
Mobile If the user is viewing the site on a mobile device, a cookie is set to indicate that the main website was selected (i.e., that the device is Flash-enabled) or the non-flash mobile site. Accept/refuse via browser setting
Reference site The reference site is recorded to better understand the user’s preference Accept/refuse via browser setting
Last visit and activity Date of last visit and activity and other information is recorded to be able to provide users with an update on “what’s changed on the site since your last visit” and to better understand the user’s preferences Accept/refuse via browser setting
Recently watched video Date and title of recently watched video is recorded to be able to better understand the users preferences. Accept/refuse via browser setting
Flash Cookies Flash cookies are used to enable audio and video content to be played Accept/refuse via browser setting
Page history Page history cookies are used to track the sequence of pages the user has visited. If the user gets an error message while visiting the Site, the cookie information gets saved to a log file for error reporting and resolution Accept/refuse via browser setting

Social Plug-in Tracking Cookies

Such cookies are used to track members (and non-members) of social media networks for market research analytics, and product development.

COOKIE TYPE DESCRIPTION HOW TO MANAGE COOKIES
Facebook Cookies are used to track Facebook members (and non-members) for market research analytics, and product development Accept/refuse via browser setting
Twitter Such cookies are used to track members (and non-members) for market research analytics, and product development Accept/refuse via browser setting
Linkedin Cookies are used to track Linkedin members (and non-members) for market research analytics and product development . Cookies also make your interactions with LinkedIn faster and more secure. Additionally, cookies allow linkedin to bring you advertising both on and off the LinkedIn sites, and bring customized features to you through LinkedIn plugins such as our “Share” button. Accept/refuse via browser setting

Analytics Cookies

Analytics cookies collect information about your use of our sites, and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages on our sites, help us record any difficulties you have with the sites, and show us whether our advertising is effective or not. This allow us to see the overall patterns of usage on the Sites, rather than the usage of a single person.

COOKIE TYPE DESCRIPTION HOW TO MANAGE COOKIES
Google Analytics Google analytics cookies collect aggregate statistical data to improve Site presentation and navigation. Google supplements the aggregate data with demographics and interest information, so that we can better understand our visitors. https:/tools.google.com/dlpage/gaoptout
Adobe Omniture Adobe Omniture analytics cookies collect aggregate statistical data to improve Site presentation and navigation Accept/refuse via browser setting

Marketing Cookies

Advertising Cookies are used for marketing purposes.

COOKIE TYPE DESCRIPTION HOW TO MANAGE COOKIES
Advertising Deliver behavioral/targeted advertising Accept/refuse via browser setting
Market analysis Conduct market analysis Accept/refuse via browser setting
Campaign/promotion Measure effectiveness of campaign Accept/refuse via browser setting
Fraud detection Detect click fraud Accept/refuse via browser setting

HOW DO I MANAGE COOKIES

Although most browsers are initially set to automatically accept cookies, most browsers allow you to change the settings to block cookies or to alert you when cookies are sent to your device.

In addition to the options provided above, you can reject, accept or remove cookies from the site at any time by activating or by accessing your browser settings. Information on how to activate, deactivate or delete the cookies are available from the supplier’s website via your Internet browser help menu.

You must know that if cookies are disabled or removed, all the site’s features may not function normally, eg you will be unable to visit certain parts of our site or to receive personalized information when you visit the Site.

If you use multiple devices to view the sites and access it (for example, your computer, your smartphone, tablet, etc.), you must make sure that the browser on each device is set to match your preferences in terms of cookies.

Please be aware that if cookies are disabled or removed, not all features of the sites may operate as intended, for example you may not be able to visit certain areas of our sites or you may not receive personalised information when you visit the sites.

If you want to delete all cookies set by websites you have visited, the links below will allow you to download three programs to remove tracking cookies:

http://www.lavasoftusa.com/products/ad-aware_se_personal.php

http://www.spybot.info/en/download/index.html

http://www.webroot.com/consumer/products/spysweeper/

PIXEL TAGS

Some of the pages you visit on the Sites may also collect information through the use of pixel tags (also called clear gifs) that may be shared with third parties which directly support our promotional activities and website development. For example, website usage information about visitors to our Sites may be shared with our third party advertising agency to better target internet banner advertisements on our websites. The information collected through the use of these pixel tags is not, however, personally identifiable, although it could be linked to your personal information.

CONTACT US

For questions about this Cookie policy, please contact us.

Phone : +41 21 785 13 29

Address: Lausanne Hospitality Consulting SA, Route de Cojonnex 18, 1000 Lausanne 25, Switzerland

Please note that email communications are not always secure; so please do not mention information about your credit card or sensitive information in emails that you send us.

USEFUL LINKS

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

OUR DETAILS

This website is owned and operaty by Lausanne Hospitality Consulting

We are registered in Switzerland under registration number CH-550-1056987-1, and our registered office is at Route de Cojonnex 18, 1000 Lausanne-25

Our principal place of business is at Route de Cojonnex 18, 1000 Lausanne-25

You can contact us:

(a) by post, to the postal address given above;

(b) using our website contact form;

(c) by telephone, on the contact number published on our website from 9h00 to 18h00 from Monday to Friday; or

(d) by email, using the email address lhcconsulting@ehl.ch

Our data protection officer’s contact details are: Catherine Rey, sales and marketing manager, catherine.rey@ehl.ch