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Who we are

Achieving results through our passion, focus and relentless determination

From our birth in 1976, as the internal training department of Ecole hôtelière de Lausanne, to our grown-up avatar as an independent company, the primary focus of Lausanne Hospitality Consulting (LHC) has been to source the best available subject experts and employ them to provide innovative, and often revolutionary solutions for our clients.


Our customer base continuously increases and diversifies

We create and develop new Executive Education mandates for leading industries in the world

From the bank and finance industry to the leading provider of IT Solutions in the travel and tourism industry to global catering and allied service provider to Pharmaceutical and Healthcare companies. Learn more about our success stories.

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The Bank and Finance Industry Improving the customer experience
The Pharmaceutical and Healthcare Industry Implementing customer service excellence
The Construction Industry Mastering relationships with luxury trade clients

Advisory Services

High impact solutions for your business

People Search & management support

Sourcing and developing talent

Executive Education

Design and delivery of Executive Education programmes for hospitality and service industries

Our team

To be the best, you have to employ world champions; and that’s the ideal way to describe LHC team members:

multicultural, fine-tuned with diverse experience, like hardworking athletes, who do not cease in their endeavours to be ahead of the game, for you.

Olivier Roux

Olivier Roux Senior Managing Director at Lausanne Hospitality Consulting SA

Olivier Roux began his professional career with IBM Switzerland where he took on sales responsibilities before accepting several leadership positions initially in Zurich, Switzerland, and then moving to the global headquarters in New York to lead the global insurance strategy and marketing for three years.

In 2000, Olivier Roux joined Accenture to lead the business development and sales & marketing for the Financial Services sector. Primary achievements include contributing to the business strategy that led to repeated double digits of annual growth. He was appointed partner in 2006, and in 2007, Mr. Roux expanded his responsibilities to lead a global team of 500 professionals across 42 mature and 10 developing countries, including a marketing shared service function based in Delhi, Manila and South Africa.

In September 2014, Mr. Roux and his family relocated to Lausanne, Switzerland, where he accepted a position as Chief Marketing & Communications Officer for EHL Group. As a member of the Executive Committee he oversees Business Development, Marketing, Communications, Admissions and Alumni and Industry Relations for the Group.

From September 2018, he took on the role of Senior Managing Director of EHL Group’s consulting branch, Lausanne Hospitality Consulting (LHC), in addition to his mandate as CMCO of EHL Group.

Within these extended responsibilities, Mr Roux oversees the continued development of LHC activities which has offices in Lausanne, Delhi and Beijing, and operations in over 30 countries worldwide.

He studied Business and Economics at the University of Lausanne (HEC), where he obtained a Master of Business and Economics in 1985. He is fluent in English, French and German.



André Mack Director at Lausanne Hospitality Consulting SA

André has an extensive career in the in-flight catering industry and specialized in the areas of customer service and business process re-engineering.

He is both Director, Lausanne Hospitality Consulting, and faculty member, Ecole hoteliere de Lausanne, lecturing on project management and consulting. André facilitated seminars on product development, strategic resilience, branding and customer service strategies within the hospitality industry. The consulting mandates in operational and quality auditing of hospitality business units, re-engineering of management and operational processes, project management for hotels new builds, strategic business analysis, as well as the development of hospitality learning centers, have allowed him to touch base in New York, Sydney and many countries between these two destinations.

Andre is an alumnus of HSG (University of St. Gallen) and of Ecole hoteliere de Lausanne. He speaks French, German and English, mixing it up sometimes with the various Swiss German dialects.

Besides walking with his two children and his wife, Andre appreciates particularly good food, good wine and the unique atmosphere of a Swiss chalet with its chimney fire.

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Chen Bao Director at Lausanne Hospitality Consulting China

Director of LHC China, Chen is responsible for developing and overseeing advisory and educational services.

Chen has solid knowledge and experience in the hospitality industry. He started his career in hotel operations working with the Four Seasons Hotel Group in Canada. On his return to China Chen worked as vice president of a local commercial real estate development company specialising in hotel investment and advisory services.

Chen has worked in over 30 cities conducting feasibility studies and investment due diligence for three large hotel companies with an asset portfolio of over 100 hotels. He is an expert in strategic investment advisory, operator selection, contract negotiations and operational asset management.

Additionally, Chen has extensive experience in people leadership. He has managed over 120 employees across teams responsible for day-to-day operations, leasing activities for commercial real estate projects, running luxury serviced villas, Grade A office buildings and retail space.

An alumnus of Ecole hoteliere de Lausanne (EHL), Chen is fluent in Chinese, English and French. When not at work, he likes to spend time with his twin boys and his wife. He is an admirer of Chinese art and enjoys Chinese handicrafts over a good pot of tea or a fine glass of wine.


Guanlu Feng Director at Lausanne Hospitality Consulting China

Director of LHC China, Guanlu is responsible for focusing on overall business expansion, developing a business growth strategy and building the organisational structure.

Prior to LHC Guanlu worked as director for international development with the Wyndham Hotel Group based in Shanghai. He gained extensive experience in developing full-managed and franchised hotels, as well as maintained a strong network with well-known owners in the region. With his past experience at HVS, Guanlu gained comprehensive knowledge in hospitality consulting, valuations and conducting feasibility studies for over 70 projects – including several hotels, serviced apartments, and tourism master plans. His other leading role at HVS was expanding business and driving revenue for their China office. A graduate of Ecole hoteliere de Lausanne (EHL) – class of 2007, Guanlu also possesses an associate degree in Hotel and Restaurant Management from EHL. He is fluent in Chinese and English and has a practical command over the French language. When he is not working Guanlu enjoys spending time with his family and friends. He is fond of travelling and is a connoisseur of gourmet food and fine wine.

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Aman Aditya Sachdev Director at Lausanne Hospitality Consulting India

Aman is a Director at the Lausanne Hospitality Consulting practice in India.

With close to twenty years of managerial, executive leadership and board level professional experience in the hospitality industry, Aman’s career in the business spans corporate business strategy development & execution, new concept & brand development, real estate development & acquisitions, project management, hotel & resort operations, business development and hospitality education. He has executed assignments across South Asia, South-East Asia, Europe, the Middle East and Africa.

Prior to joining Lausanne Hospitality Consulting, Aman held the position of Senior Vice President – South Asia and South-East Asia & Executive Director – India for Rotana Hotel & Resorts.

An alumnus of Ecole hôtelière de Lausanne (EHL), Switzerland, Aman graduated at the top of his Master degree class at EHL.


Ray F. Iunius Director Business Development at Lausanne Hospitality Consulting SA

Prof. Dr Ray F. Iunius is the author of various academic and professional articles published by journals in the management of services, technology, and innovation. He is also the author of a number of books such as « Industrie de l’accueil », « Hôtellerie de Luxe », « La gestion des spas », “Un Hôtel, un modèle ?” in de Boeck editions and co-author of the “Lausanne Report on the future of Hospitality Industry.”

He is the founder of the Ecole hôtelière de Lausanne Institute of Technology and Entrepreneurship (EHLITE), the Institute for Innovation and Entrepreneurship (INTEHL), the Students Business Projects (SBP), the EHLITE magazine, and the Chair of Innovation Paul Dubrule.

Ray earns a BSc, MS and PhD in Technical Sciences from the University of Transylvania Brasov and an MBA and PhD from the Faculty of Business and Economics (HEC) of the Lausanne University. He is currently Director of Business Development at Lausanne Hospitality Consulting, an Ecole hôtelière de Lausanne and Swiss Hotel Association company.


Wei Cheng Chen Senior Consultant at Lausanne Hospitality Consulting SA

Wei-Cheng is a Senior Consultant at LHC with 15 years of experience in the area of strategic consulting, luxury branding (FMCG and hospitality), customer experience and relationship management, hospitality education and business development. He believes that people are the source of every success and innovation. Thus, his growth is also based on people interaction, both directly and indirectly, and his aspiration is to assist companies in leveraging their most valuable asset (human capital) into a strategic power.

He delivers business mandates related to strategic and operational management, talent sourcing and training, and development of hospitality institutions. As such, he has assisted many international organizations in the service sector – luxury goods company, insurance and banking – in designing and delivering tailored training programmes to enhance their customer service excellence and experience; conducted quality audits to long-term clients and assist them to improve their business performance by analyzing their KPIs, management efficiency and financial results. He also develops hospitality learning centres around the globe and today, he overlooks a portfolio of 15 educational institutions enrolling more than 5000 students in 10 different countries.

Prior to LHC, he worked in the hospitality industry in Argentina and Switzerland and also collected experience in the education sector. Wei was responsible for talent sourcing for Ecole hôtelière de Lausanne, recruiting young future leaders for the hospitality industry.

Wei is a life member of Clare Hall, a constituent and graduate college of the University of Cambridge where he obtained his postgraduate degree (Executive MBA) from the Judge Business School. He is also alumnus of Ecole hôtelière de Lausanne, Switzerland and of the Escuela Internacional de Hotelería y Turismo CENCAP in Buenos Aires, Argentina.

When he is not in the office, Wei is most probably travelling, discovering new cultures and learning new languages. He is also very fond of cooking and fine food. For this reason, you can often find Wei working out in the gym as well.


Alexia Muteke Ceppi Senior Consultant at Lausanne Hospitality Consulting SA

Alexia Muteke-Ceppi has been in the field of international and hospitality education for the past fifteen years. As a senior consultant, she focuses in Business development, training and coaching of executives within the hospitality and service industries. She has designed and delivered courses in Leadership around the world.

With Lausanne Hospitality Consulting, Alexia is a Senior Consultant, delivering executive education programmes and consulting mandates in Europe, Middle East, Africa, Asia and Latin America. She holds a Bachelor’s degree in Education, Kenyatta University, Kenya and an MBA, Business School Lausanne, Switzerland.


Jos Jumelet Senior Consultant at Lausanne Hospitality Consulting SA

As a Senior Consultant, his role is to further develop the Executive Education Programs. In addition, due to his extensive experience in the hospitality industry, he also supports the other clusters within LHC.

Jos is an operator at heart and has great experience in the field of hotel Management.

Since he started at LHC in 2011, he has been driving various mandates implementing “Hospitality” in various companies and industries such as health-care and retail in order to drive Customer & Guest Satisfaction

He is result oriented with a strong focus on quality and he has specific experience in Total Quality Management. He has an eye for detail and is passionate about delivering the best possible customer service.

Prior to joining LHC, Jos had an extensive career as a General Manager at different hotels with brands from InterContinental Hotels Group. He has experience in leading owned, managed and franchised hotels. He has also gained experience in the leisure industry, which reinforces his strong knowledge of owner – operator relations. Jos has been involved in hotel selling and acquisition as well as in rebranding.

He has experience in hotel renovations, extension projects and has overseen clustering activities. Jos is an alumnus of Ecole Hoteliere de Lausanne. He speaks English, French, German and his mother tongue Dutch.During his time out of the office, he enjoys being with his family at home, in the Swiss mountains or at the French Côte d’Azur where he will be motor boating and working on his barbecue skills while enjoying a good glass of wine.

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Pierre Verbeke Senior Consultant at Lausanne Hospitality Consulting SA

With a passion for hotel operations, Pierre, as Senior Consultant, will add his know-how in hotel openings and project management to the experience of the team.

Pierre has an extensive career in hotel operations, pre-openings and rebrandings. He is first and foremost an operational person having managed several hotels in Belgium and having set up many pre-opening teams in different countries.

He also has gained a wealth of experience opening hotels for a large Hotel Operator in various European, North African and Eastern Europe countries. He is particularly at ease with project management and knows how to deliver the highest quality of service within the agreed timeframe.

Pierre has experience with leased, managed and franchise properties and understands the various demands from owners, investors, operators within the different projects.

Pierre is an alumnus of Ecole hôtelière de Lausanne. He speaks Dutch, French, German and English, with some notions of Spanish.

Pierre likes to spend time with his two children and his wife, he also appreciates good food, good wine and the outdoors. But above all, Pierre likes to travel and discover new people and new situations.


Olivier Verschelde Senior Consultant at Lausanne Hospitality Consulting SA

As a Senior Consultant in strategic advisory at LHC, Olivier brings his can-do attitude allowing him to continuously drive business, generate new opportunities and deliver clients with creative solutions in order to achieve measurable results. He thrives in multicultural environments and therefore travels the world to work on projects ranging from mixed use destination projects to private medical facilities.

Prior to joining Lausanne Hospitality Consulting, Olivier has been involved in managing a number of hospitality projects with one of them being a luxury boutique hotel & spa near Paris.  He has also taken the lead in the setup of several food and beverage outlets around Europe and Switzerland from conceptualization to startup.  The last one being a gastronomic restaurant that obtained a one Michelin-star rating 5 months after opening.

Olivier graduated from the Ecole hôtelière de Lausanne in 2003 and has been building up his knowledge of operations in hospitality industry ever since. He confirmed his expertise in managing projects by obtaining a Project Management Professional (PMP) certification in 2012 and has worked several years on high profile projects within Switzerland, Europe, South-East Asia, the Middle-East and Africa.

His is a native Dutch speaker and also speaks in English, French, German as well as Spanish. He’s always on the lookout to apply the latest in technological advancement within the industry to current projects.

Besides from being a certified scuba-diver he enjoys a good game of golf or can be found travelling the world trying to discover its beauty through gastronomy and wine.

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Linda Papasidero Consultant at Lausanne Hospitality Consulting SA

Prior to joining LHC in August 2009, she handled several project development portfolios in international cooperation and executive education for the city of Lausanne. She then joined EHL in the Academic Department where she coordinated communication and academic advice activities.

Her responsibilities at LHC include the quality maintenance of EHL certified schools through marketing and academic consulting support, development of learning centres around the world and delivery of executive education courses.

Linda holds a Master of Arts, International Relations, from the Graduate Institute of International Studies, Geneva and a Post-Graduate Diploma in Marketing Management from HEC Lausanne.

Though she grew up in Lausanne, Linda has Mediterranean blood as she is originally from Spain and Italy. Thanks to her cultural diversity and interest in languages, she speaks French, Italian, Spanish, English and basic German. She is currently learning Arabic.

After work and during weekends, she practices martial arts, snowboarding, roller skating and taking long walks in the forest. She also enjoys spending time with family and friends, especially around good food and extra-large servings of chocolate desserts!


Abhishek Jakate Consultant at Lausanne Hospitality Consulting SA

Abhishek joined as an Associate in June 2014. His role involves working in management consulting and supporting the executive education and development of learning centers.

Prior to joining LHC, Abhishek worked in Saas-Fee, Switzerland as a Financial Controller for a private hotel company, where he was responsible for the financials and assisted the general manager in operations. He was part of the team that took the company through the restructuring period after the addition of two new hotels with different ownership structures. In South Africa, he gained experience in operational restructuring at a luxury boutique property re-opened after extensive renovations.

An alumnus of the Ecole Hoteliére Lausanne graduating in 2012, Abhishek speaks English, German, Marathi and Hindi and is currently working on improving his skills in French.

While not at work, you will find Abhishek catching up on reading, enjoying good food and wine and working out in the gym.


Jens-Henning Peters Consultant at Lausanne Hospitality Consulting SA

Jens-Henning joined Lausanne Hospitality Consulting in 2015.
He actively works with clients in more than 10 countries, developing learning centers, providing strategic advisory, management support and training. When in Lausanne, he is developing and implementing new services for LHC.

Next to a Bachelor of Science in International Hospitality Management from the Ecole hôtelière de Lausanne (EHL), Jens-Henning also holds a Federal Diploma as Management Assistant in Hotel and Hospitality from the German Chamber of Industry and Commerce.

At LHC he manages a broad range of projects: He created a culinary school with several F&B outlets in the heart of Bangkok, guided the development of fully integrated hotel school for 1’000 students together with a lifestyle hotel in Manila, developed high-end restaurant concepts for the Middle-East, created & rolled out innovation workshops, etc.

Prior to joining LHC, Jens-Henning has spent 10 years in various positions for leading hotels, restaurants, catering companies across Europe, building a solid understanding of operations, management & strategy in the hospitality industry. Of German descent, his mother tongue is German and he speaks English & French fluently.

As a passionate cook, he enjoys recreating dishes and flavors he discovers during his travels.

When not at LHC, he enjoys riding his motorcycle and taking photographs. Jens-Henning is a passionate cook, always trying out new recipes he discovers on his travels.


Feng Guo Consultant at Lausanne Hospitality Consulting China

Feng GUO was actively involved in many activities that improved the opportunities for young talents to progress within the hospitality industry. He joined LHC at 2015 to fulfill his dream in consulting industry and is currently in charge of supporting and coordinating the overall development of LHC China.

Feng GUO started his career from 2012 as a Shangri-La’s Corporate Trainee (in Revenue Management) based in China World Hotel, Beijing. He had collected extensive knowledge and skills in Positioning, Data Analysis and Forecast, and Non-Traditional Application of Revenue Management during this period till the end of 2013. After that he was invited to join Sales Team of China World Hotel and had won the Shangri-La’s Sales Excellence in consecutive 3 quarters while managing and developing international corporate accounts.

He holds a certification of Revenue Management from Cornell and a bachelor degree in Beijing Hospitality Institute (certificated school of EHL).

Philosophy and music could always bring him great pleasure, as well as reading books and exercising in the gym.


Jean-Baptiste Berguerand Consultant at Lausanne Hospitality Consulting China

Consultant of LHC China, Jean-Baptiste’s (JB) role involves the development of food and beverage concept, hospitality operational planning and vocational training related activities. Before joining LHC, Jean-Baptiste was general manager at Global Infusion Group Shanghai with over 60 staffs, managing China focused – Asia extended F&B and hospitality events, which includes Porsche Snowforce, Michelin Bibendum Challenge, Shenzhen Universiades, etc

With over 10 years working experiences in event, restaurant, kitchen and front office, JB has a strong operational background in all aspects of hospitality areas.

JB graduated from Ecole hôtelière de Lausanne (EHL), he speaks French, German and English, as well as working-proficiency in Mandarin. He is very passionate about traveling and discovering new F&B experiences, mostly important, he is an enthusiast snowboarder.


Catherine Rey-Torres Sales & Marketing Manager at Lausanne Hospitality Consulting SA

Catherine joined LHC as Sales & Marketing Manager in December 2015. Her role involves developing and implementing the LHC’s Sales & Marketing plan and promote the Executive Education career development programmes around the globe.

Prior to LHC, she worked in the International Education industry for over 5 years both in Mexico and Switzerland, where she moved with her family in 2013. She represented in Latin America prestigious wine and spirit brands within the Hospitality industry for over 10 years. She worked closely with International Hotels, government institutions and corporate executives and multinationals and had to support them in the international implementation of their educational projects.

She is a graduate in International Business from the University of Blaise-Pascal in Clermont-Ferrand France and spent her last year of study in the University of Oklahoma Price College of Business USA. She followed several wine and spirit training both in France and Mexico. She lived in 5 different countries and enjoy multicultural environments where relationships, new ideas, innovation and original concepts are valued. She appreciates being challenged and strongly believe in enhancing the customer experience to growing the business.

While not at work, she enjoys spending time with her daughter and husband and go for long walks by the lake. She is passionate about wine and like to organize tastings of wines from different regions and countries for her family and friends.


Christine Moscioni Office Manager at Lausanne Hospitality Consulting SA

Christine is the Office Manager of Lausanne Hospitality Consulting S.A. Her role consists of ensuring a smooth run of the Office and the general administration.

Prior to joining the LHC team in September 2013, Christine held several positions as Executive Assistant in international companies, namely in the hospitality and education industry. She also worked at Ecole hoteliere de Lausanne between 2000 and 2008 as assistant to the General Director.

Native from Italy, Christine speaks French, English and of course Italian. When not in the office, Christine spends time with her family and friends. Cooking, biking, and painting are some of the many activities Christine enjoys.


Meygan Gerber Associate at Lausanne Hospitality Consulting SA

After receiving her Bachelor degree in International Hospitality Management from the Ecole hôtelière de Lausanne (EHL), Meygan joined Lausanne Hospitality Consulting in March 2018, as an associate.

Her responsibilities at LHC include supporting and coordinating various projects in the learning centres and executive education departments.

Prior to joining LHC, Meygan worked in several hotels in Switzerland and Panama. With the willingness to explore more about the hospitality industry, she joined the Science Consulate of Switzerland in Boston as Junior Project Manager. Besides her studies at EHL, she was highly involved in the Admissions department to recruit future potential students.

Meygan was born and raised in Switzerland and speaks French, English and Spanish. Her German skills are still in progress. While not being in the office, she enjoys being with her family and friends, discovering new countries, and taking picture to keep great memories.


Warren Weill Associate at Lausanne Hospitality Consulting SA

Warren joined Lausanne Hospitality Consulting as an Associate in September 2018, after graduating from the Ecole hôtelière de Lausanne with a Bachelor’s degree in International Hospitality Management. His responsibilities at LHC involve supporting the execution of stimulating mandates for both the advisory and executive education departments.

Prior to joining LHC, Warren worked in various F&B events and hotels in Switzerland and France respectively. Keen on acquiring further experience in the hospitality industry, Warren joined, as a trainee, the Sales & Marketing team for Marriott International’s Asia-Pacific head offices in Hong Kong. Over there, his role involved the provision of coordinated leadership on various projects, across all Ritz-Carlton properties within the region.

Warren is Swiss and speaks French and English, with a strong command of the Spanish language; one which he is always enthusiastic to improve on every day.

While not in the office, you will find Warren enjoying a good book, discovering new music or hitting the gym for a workout.


Morgane Baumgartner Administrative & Client Coordinator at Lausanne Hospitality Consulting SA

Morgane joined LHC in April 2018, after graduating from her Swiss commercial education in 2014 and working four years as a secretary in Law firms.

Her role as an Administrative & Client Coordinator consists of being an administrative support for the company. As part of her activities, she is responsible for event organisation, logistics, operations related to learning centres activities and to oversee organisational aspects of LHC clients’ coordination.

Morgane is Swiss, she speaks French and English fluently. Her current objective is to improve her knowledge in Italian and Spanish languages, as she possesses both these cultures in her DNA.

Out of the office, she enjoys cinema, reading, cooking and spending time with her friends and family.


Annabelle Baechler Executive Education Coordinator

Annabelle joined LHC in June 2018 as Executive Education Coordinator. She provides administrative support and coordination for Executive Education but also for all operational functions including event planning and logistics.

Prior to join LHC, Annabelle has been graduated from the Swiss Banking Association. She worked 8 years in retail and hospitality.

Annabelle is Swiss and Mauritian. She is born and raised in Switzerland. She speaks French and English fluently. She’s still improving her Italian and German.

When not at LHC, she enjoys spending time with her family and friends. She likes travelling and discovering new cultures. She’s passionate about decoration and interior architecture.

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