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  Operations Finance & Marketing Strategy & Business Development Leadership & Management
Session 1Thu 12 June - Sat 14 June 2014
Nutrition and Health for a Competitive Advantage
Fotouhinia Maryam
CHF 2.800,00 .-

Nutrition and Health for a Competitive Advantage


With rising public health issues such as obesity and chronic diseases, today’s consumers are having more health- specific requests when eating out. At the same time, food service professionals are facing growing challenges addressing these nutrition and health specific consumer expectations.

Download Nutrition_and_Health_for_a_Competitive_Advantage_01.pdf Nutrition_and_Health_for_a_Competitive_Advantage_01.pdf
Improving Business Performance
Debra Adams
CHF 3.000,00 .-

Improving Business Performance


The current economic climate requires managers to demonstrate a greater understanding of the drivers of business performance in order to make operational decisions to improve revenues and maintain profits.
This module been devised to provide the delegates with an opportunity to continue to update their financial knowledge and gain a better understanding of how to implement better planning and control processes present in the context of a service organisation.



Download Improving_Business_Performance_-_Debra_Adams_-SP_01.pdf Improving_Business_Performance_-_Debra_Adams_-SP_01.pdf
Business Continuity & Crisis Management
Chris Needham-Bennett
CHF 3.000,00 .-

Business Continuity & Crisis Management


Business continuity, implemented appropriately and embedded in an organisation’s culture, will help manage and anticipate crises. A business continuity management system will equip your organisation with the tools to ensure disruptions do not become crises. The course offers comprehensive training in situational awareness, dealing with: information flows, reputational loss, shareholder value, stakeholder liaison and the implications of social media.

Download Business_Continuity___Crisis_Management_02.pdf Business_Continuity___Crisis_Management_02.pdf
Women and Leadership in 21st Century
Alexia Muteke-Ceppi
CHF 2.500,00 .-

Women and Leadership in 21st Century


Women have challenges as leaders that their male counterparts do not face. It is essential to know how to use our influence effectively, decisively and non-aggressively to achieve our goals and deliver results.
The emphasis of Women in Leadership is on interpersonal behaviour within the male dominated world, a focus on an active attitude towards goals. Leaders have empathy with other people and create excitement in work situations. Leaders are innovative, inspire trust, keep their eye on the horizon and do the right thing. To maximize women’s potential in a changing global hospitality and service industry the need for leaders is more evident than ever before. You need a specific set of skills to work successfully with your employees.



Download Women_in_Leadership_in_21st_Century_-_Alexia_Muteke-Ceppi_-_SP.pdf Women_in_Leadership_in_21st_Century_-_Alexia_Muteke-Ceppi_-_SP.pdf
Session 2Mon 16 June - Wed 18 June 2014
Rooms Revenue Management
Horatiu Tudori
CHF 2.500,00 .-

Rooms Revenue Management


Revenue Management (RM) is about a different way of “thinking” business. It has been developed and implemented since more than twenty years by creative executives and managers who “have learned to predict customer demand at the micro-market level and to respond rapidly, as demand changes. They have learned to convert market uncertainty to probability and probability to profitability”*. There is inherent uncertainty associated with future demand and market conditions for any hotel in the world. What resource allocation decisions would maximize total overall profits as opposed to room nights or room rate alone? Revenue management provides a set of guiding principles which govern this decision process.

Download Rooms_Revenue_Management_-_Horatiu_Tudori_-_SP.pdf Rooms_Revenue_Management_-_Horatiu_Tudori_-_SP.pdf
Asset Management & Decision Making
Debra Adams
CHF 3.000,00 .-

Asset Management & Decision Making


In the current economic climate, maximising the use and value of resources is essential for improving return on investment and meeting business objectives.
This highly interactive programme introduces techniques to improve asset management in the hospitality industry and provides the delegates with an opportunity to develop their understanding of current asset management issues and the requirement to meet investors’ objectives.


Download Asset_Management___Decision_Making_-_Debra_Adams_-SP_01.pdf Asset_Management___Decision_Making_-_Debra_Adams_-SP_01.pdf
Strategic Resilience: The Key to Sustainable Business Success
André Mack
CHF 3.000,00 .-

Strategic Resilience: The Key to Sustainable Business Success


In this turbulent world change is the only thing that’s constant. Corporate earnings are increasingly volatile and companies more prone to failures. So what is the key to sustainable business success?
Participants of this module will learn to identify and overcome the challenges of the world today by developing their strategic leadership skills. They will be able to anticipate strategy decay and successfully plan for resilience by employing business process reengineering and innovation.


Download Strategic_Resilience_The_Key_to_Sustainable_Business_Success_-_Andre_Mack_-_SP_01.pdf Strategic_Resilience_The_Key_to_Sustainable_Business_Success_-_Andre_Mack_-_SP_01.pdf
 
Session 3Thu 19 June - Sat 21 June 2014
Value Creation and Innovation for Food & Beverage
Alain Najar
CHF 2.500,00 .-

Value Creation and Innovation for Food & Beverage


“Value adding” is a key driver in today’s hospitality and restaurant business. Besides satisfying customers and having happy employees, a hotel manager must add value to the bottom line of its operation. The owners expect a return on investment and a certain level of profitability and this can only be achieved if managers know how to monitor their operations and control costs.

Download Value_Creation___Innovation_in_F_B_-_Alain_Najar_-_SP.pdf Value_Creation___Innovation_in_F_B_-_Alain_Najar_-_SP.pdf
 
The Art of Exceptional Service
Wei-Cheng Chen
CHF 2.500,00 .-

The Art of Exceptional Service


In today’s highly competitive environment, anticipating and fulfilling customer needs and wants is essential. Having a strong customer service mindset is important to any organization and it plays a key role in customer satisfaction and loyalty. While it is important to equip your staff with techniques and skills to deliver an impeccable service, the corporate strategy must also be aligned with the exceptional service mindset - corporate strategy is the root of an exceptional service.

Download The_Art_of_Exceptional_Service_-_Wei-Cheng_Chen_-_SP_01.pdf The_Art_of_Exceptional_Service_-_Wei-Cheng_Chen_-_SP_01.pdf
Key to Personal Effectiveness
Mark Dunford
CHF 3.300,00 .-

Key to Personal Effectiveness


Our perceptions of the world, our work and the other people in our lives are affected by past experiences, our expectations and where we place our priorities. Our level of performance and overall team working results can be significantly impacted by increased self-understanding and understanding of others, by enhancing our ability to adapt and by improving our ability to connect with others in both our personal and work theatres.



Download Key_to_Personal_Effectiveness_-_Mark_Dunford_-SP.pdf Key_to_Personal_Effectiveness_-_Mark_Dunford_-SP.pdf
Session 4Mon 23 June - Wed 25 June 2014
Hotel Opening: Soft & Grand
Pierre Verbeke
CHF 2.500,00 .-

Hotel Opening: Soft & Grand


The financial success of a hotel is heavily dependent upon the planning which goes into it. This module will give you the insights on the critical steps and time-path of hotel opening phases covering the important aspects from feasibility; construction; operations planning & budget; recruitment & training to soft opening and full operations.

Download Hotel_Opening_Soft_and_Grand_-_Pierre_Verbeke.pdf Hotel_Opening_Soft_and_Grand_-_Pierre_Verbeke.pdf
Hospitality Real Estate Valuation
Macy Marvel
CHF 2.500,00 .-

Hospitality Real Estate Valuation


What is your hospitality business worth? Do you know how to go about estimating the value of your business? The “Hospitality Business Valuation” Module will provide participants with the tools to effectively estimate the value of a hospitality property.

Download Hospitality_Real_Estate_Valuation_-_Macy_Marvel_-SP_01.pdf Hospitality_Real_Estate_Valuation_-_Macy_Marvel_-SP_01.pdf
Information Technology & Information Systems
Bruno Albietz
CHF 3.000,00 .-

Information Technology & Information Systems


Participants of this module will learn to anticipate and overcome the challenges of IT & IS projects by developing a thorough understanding of a project life cycle and identifying its main pitfalls. They will be able to generate more benefits from IT & IS investments by implementing best-practice processes, practical tools and governance policies all along the project life cycle, from inception to implementation, usage and then disposal.

Download Information_Technology___Information_Systems__B_Albietz_01.pdf Information_Technology___Information_Systems__B_Albietz_01.pdf
 
Session 5Thu 26 June - Sat 28 June 2014  
Social & Sensorial Engineering in Marketing
Linda Papasidero
CHF 2.500,00 .-

Social & Sensorial Engineering in Marketing


This Module will focus on new trends & interactive marketing techniques to attract & engage today’s customers to win their minds and heart for a stronger connection to our brands.


Download Social___Sensorial_Engineering_in_Marketing_-_Linda_Papasidero_-_SP.pdf Social___Sensorial_Engineering_in_Marketing_-_Linda_Papasidero_-_SP.pdf
Gaining Strategic Insights from Competition
Inès Blal
CHF 2.800,00 .-

Gaining Strategic Insights from Competition


Competition is at the heart of management. It shapes the market share of a business, its sales, and ultimately its profits. This is even truer in the hotel business where competitors are numerous, margins are tight, prices are transparent, and customers share opinions on the Internet. In this turbulent situation, learning from competition to invest in value-creating ideas is essential.

Download Gaining_Strategic_Insight_from_Competition_BLAL.pdf Gaining_Strategic_Insight_from_Competition_BLAL.pdf
Conflict Management
Alexia Muteke-Ceppi
CHF 2.500,00 .-

Conflict Management


Differences are inevitable in an organisation having members with different experiences, attitudes and expectations. However, some conflicts can support organizational goals. Indeed, too little conflict may lead to apathy, lack of creativity, indecision and missed-out deadlines. Clashes of ideas about tasks also help in choosing better tasks and projects. These are ‘functional conflicts’.

Download Conflict_Management_-_Alexia_Muteke-Ceppi.pdf Conflict_Management_-_Alexia_Muteke-Ceppi.pdf
Session 6Mon 30 June - Wed 2 July 2014  
Investing in Fine Wines for Lifelong Profit and Pleasure
Philippe Masset
CHF 3.000,00 .-

Investing in Fine Wines for Lifelong Profit and Pleasure


The primary aim of this module is to give you the tools to find the best wines to invest in; not just for profit but also for long-term enjoyment.


Download Investing_in_Fine_Wines_-_Philippe_MASSET_01.pdf Investing_in_Fine_Wines_-_Philippe_MASSET_01.pdf
Hospitality Project Development and Innovation
Ray Iunius
CHF 2.800,00 .-

Hospitality Project Development and Innovation


The module aims to provide the participants with the ex¬perience of the developing a concept, the key terms linked to innovation and creativity and the process of managing projects in hospitality. Project management is a carefully planned and organized effort to accomplish a specific one-time objective, for example, construct a hotel or implement a major new F&B system. Project management includes developing a project plan, which includes defining and confirming the project goals and objectives, identifying tasks and how goals will be achieved, quantifying the re¬sources needed, and determining budgets and timelines for completion.

Download Hospitality_Project_Developement___Innovation_-_Ray_Iunius_-SP_01.pdf Hospitality_Project_Developement___Innovation_-_Ray_Iunius_-SP_01.pdf
Assessing and Identifying Talents
Sébastien Fernandez
CHF 2.800,00 .-

Assessing and Identifying Talents


Talent identification and attraction is a major challenge worldwide for the hospitality industry. For such a labour intensive sector, human capital is a competitive advantage. In order to identify the future best performers, it is necessary that managers depart from using informal selection tools. 

Download Assessing___Identifying_Talent__Sebastien_FERNANDEZ__01.pdf Assessing___Identifying_Talent__Sebastien_FERNANDEZ__01.pdf

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