Being at Ecole hôtelière de Lausanne with EHL, I have learned a lot more from professionals from within the industry. Learning from their experiences, knowledge and expertise and taking this information back with me made me understand how the business run and why the smallest detail could make the biggest impact. Being at EHL has taught me how to run a successful business”. Ms Elizma Hoffman, Head Therapist, Talise Spa, Dubai, Jumeirah International
I was delighted and honoured to receive a HIT Scholarship to attend a two day leadership programme at EHL. The classroom learning was delivered exceptionally, it caused me to question the value I brought to my workplace on a daily basis. It was the start of my leadership and self development journey.
Alasdair Mackay, Operations Manager, Royal Terrace Hotel, Edinburgh
“The program was a very enriching experience, specifically being able to share experiences with top hoteliers from all over the world. This was a very good course which gave me insight on how to read the budget and what elements to look for in budget analysis.”
Mohammed Sleiman, Assistant Chief Operating Officer, Resorts Development Company LLC, Qatar
"LHC assisted our brand with the conceptualisation of a multi-use property development. Their concept successfully increased the viability of the destination and significantly enhanced profit forecasts. LHC continues to guide the project roll-out"
Pyret Renval – Vice president, Trois Rocs – Verbier, Switzerland
"In essence, it was an advanced learning experience, a solid trigger to the International development of my career."
Mário Candeias, General manager, Hotel Tivoli Arade, Algarve, Portugal
"The experience was a dream come true for me and it was an invaluable step for my career!"
Kim Falconer, Sales Executive, The Balmoral Hotel, Edinburgh, Scotland
"LHC assisted us with Organisation Design, Role Clarity and a Human Resource Development model. Their solutions were well founded, logical and still simple to implement. ... They even gave me a new job description as a CEO!"
Selim El Zyr, President - CEO, Rotana Hotel Management Corporation Ltd
"I found the Corporate Mangement Programme interesting because it allowed me to get away from our day-to-day opreational thinking for a few days, look at the bigger picture, trends and maybe even dream a little about the future."
Rainy Chan, General Manager, The Peninsula, Hong Kong
"Estácio de Sá started a relationship with LHC in 2005, in search for excellence for its hotel management programme in Rio de Janeiro. What we did not expect was that we got much more than that! Ask any one of our students - they will unanimously say that with LHC, excellence is only the beginning."
Marcel U. Calvacanti, President and CEO, Estácio Participacoes

Lausanne Executive Education

Operation & Facilities Management Theme Description

When clients come to your spa, what are they looking for? Creating the right atmosphere for your clients demands knowledge, research and experience. The “wellness” you communicate to your clients through colors, the planning of your spaces, the standards you set and the treatments you offer make a big difference as to how your spa operates and the perception your clients have of your operation.

Treating your spa operation as a well-oiled machine will help to improve sales and create sustainability. The “wellbeing” of your operation will lead to your wellbeing” as a manager and ultimately the “wellbeing” of your client. Focuses of this theme include:

Areas of focus

Room management and maximizing spa bookings
Revenue management
Space planning and flow
Daily operations and front desk
Kinesiology
Health and medical - Is it right for your operation?
Innovation and technology
Safety and hygiene
Legal compliance
Logistics

Learnings objectives

Knowledge

Explain the importance of color and their effect on the human brain
Be familiar with various treatments and technologies
Identify elements of front desk and daily operations

Competences

Analyse flow of your spa spaces
Comply with legal standards while adding value to your operation
Develop a revenue management system for your spa
Create a logistically smooth operation

Mindset

Bringing the wellness experience to the client