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A leader’s role is to be a manufacturer of success. One way to achieve this is by becoming a champion motivator and inspirer. An important key to the success of any organisation, especially within the hospitality business, is employee engagement. Unfortunately, while this term is widely used, very few professionals can in fact define it, much less build on it within their sphere of leadership.

By the end of this seminar you will be able to:


  • Clearly define the key elements of employee engagement
  • Fully understand the power and impact of having an engaged workforce to drive success and deliver on organisational goals
  • Identify key impactors of engagement within yourself and in others
  • Distinguish between a fully engaged employee, one who needs support and those who are disengaged
  • Identify the needs – both professional as well as personal – that will consistently drive higher levels of engagement within your team


  • Develop yourself into a highly engaged professional
  • Keep yourself consistently engaged despite external and internal pressures
  • Build and maintain high levels of engagement within your team/s
  • Become a role model within your organisation


  • Better appreciate the power of effective leadership
  • Draw linkages between employee engagement and employee retention
  • Measure the importance and significance of team work and communication
  • Demonstrate high self-commitment and leadership integrity; drive commitment in others to deliver significant and measurable gains in customer experience levels and improve KPIs


We will identify the elements of employee engagement and learn about situational leadership. You will spin this information down to key behaviours and tasks within different level of staff. You will also learn to be an expert at cross-functional alignment


People leaders.

Module Leader

Module leader

07.09.2016 New Delhi, India An exceptional one-day seminar on “Leadership: Building Employee Engagement”

Wallace Shah Director and Head Country India at Lausanne Hospitality Consulting

Wallace Shah is the country head for Lausanne Hospitality Consulting (LHC) in India. An alumnus of the Oberoi School of Hotel Management, he held several executive positions with the Oberoi Group; returning to the School as a full-time faculty member in 1990.

In 1992 Wallace joined American Express. From key business development and client management positions in India he moved to Bangladesh as country manager for their Travel Related Services. He later took up a director position in Singapore – responsible for development of the travel franchise network across Asia Pacific.

In addition to his business functions, Wallace had collateral responsibility for facilitating a number of high-impact training programmes within the organisation.

He is a certified trainer and has over 25 years of training and people development experience.

Don’t miss this one-day seminar brought to you by Lausanne Hospitality Consulting India

For more information and to apply contact: lhcindia@ehl.ch or use our contact us link