I’ve always been curious to understand what drives people to work in specific industries or companies. There are different reasons we all choose to work in one industry or another. However, for me, there is only one way to be successful and happy at what you do and that is having passion!

Enjoying the work you do and the people you work with is essential. Your passion is the reason you wake up in the morning and it is the reason that could keep you up late with excitement. The Hospitality industry is full of passionated people; friendly, generous and energetic people that are motivated by the art of welcoming their guest and turning their experience into something memorable. Being able to connect with others, build and maintain a strong relationship with your customers comes naturally to those who live their passion.

At Lausanne Hospitality Consulting I met a couple of passionated colleagues that not only love hospitality but live hospitality. More than a profession it is a vocation. They believe in the importance of a positive customer experience, they enjoy the work they do and work hard both at work and at home, challenging themselves and sometimes their customers coming up with new concepts and ideas.

What makes hospitality such a unique industry? it’s a human adventure, it is all about the others, being creative, opening yourself to the world, making it happen, working in a privileged atmosphere surrounded by the most vibrant and funniest people you’ll ever met. Me, I am curious and passionated by new culture, new people and enjoy challenges, being expose to new ideas and ways of doing business.

Hospitality is a complex industry and you need to move fast, aiming to go above and beyond expectations: be proactive. Be a force for your customers, be constructive, especially in times of challenge and change.

When you live your industry with passion, you are positive and see the glass half-full, not half-empty and you can make a difference. And you? Are you living your passion?

For more please visit www.lhcconsulting.com

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Catherine Rey Sales & Marketing Manager at Lausanne Hospitality Consulting

Catherine joined LHC as Sales & Marketing Manager in December 2015. Her role involves developing and implementing the LHC’s Sales & Marketing plan and promote the Executive Education career development programmes around the globe.

Prior to LHC, she worked in the International Education industry for over 5 years both in Mexico and Switzerland, where she moved with her family in 2013. She represented in Latin America prestigious wine and spirit brands within the Hospitality industry for over 10 years. She worked closely with International Hotels, government institutions and corporate executives and multinationals and had to support them in the international implementation of their educational projects.

She is a graduate in International Business from the University of Blaise-Pascal in Clermont-Ferrand France and spent her last year of study in the University of Oklahoma Price College of Business USA. She followed several wine and spirit training both in France and Mexico. She lived in 5 different countries and enjoy multicultural environments where relationships, new ideas, innovation and original concepts are valued. She appreciates being challenged and strongly believe in enhancing the customer experience to growing the business.

While not at work, she enjoys spending time with her daughter and husband and go for long walks by the lake. She is passionate about wine and like to organize tastings of wines from different regions and countries for her family and friends.