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Leadership is necessary for development, progress and achievement in all spheres of life and society. More specifically in business and industry, leadership skills are critical – senior leaders have to inspire their employees and customers alike.

The art of visible leadership is best practiced in the hospitality industry, where one has to demonstrate leadership actions in public scrutiny – on stage. There are good companies with well-defined processes and systems; and there are great companies with extraordinary, motivated people who go the extra mile to provide service; companies with exceptional leaders. These leaders impart vision and energy, extract value for their businesses and inspire people to achieve productivity and excellence levels which many can only dream of. Exceptional leaders are manufactures of success. However, the question still remains, how has leadership evolved in the 21st century.

We cannot speak of the 21st century workplace without looking into the Millennials. We know that this generation is challenging many of the traditional business practices, and without doubt, disrupting corporate leadership. Numerous surveys and reports indicate that by 2020 Millennials will make up over a third of the global workforce. One of the leadership challenges today is how to expand our influence on our employees and customers alike.

So how should leaders in this fascinating business era expand their influence to the different generations in our work place and drive business success?

As a leadership facilitator, I have been asked “How can I expand my influence to the different generation of team members, and especially when managing upwards”?  Research done by scholars on how people influence others refer to the following four provinces of influence:

  •  The Message: Is what you say framed in a persuasive way? Is the message expressing scarcity? We tend to prefer something that is limited, disappearing, or unavailable
  • The Source: Are you credible as the source? We’re often well-served to trust the people we like and comply with people who appear to be authorities or have expertise.
  • The Audience: Have you taken the perspective of this specific target audience?
  • The Timing: Is this the right time to say what you want to say?

Expanding your influence depends on how you relate to people: your likability, competence and trustworthiness. This cuts through all types of people and generations in order to make your voice heard. For example, have you thought of how your employees perceive the way you give them feedback? Is it done in a way that they hear what you say to influence them in the direction you want them to go? As leaders, we need to foster a culture of feedback, one that is honest and straight forward with our employees and customers for a successful business environment.

To learn more about Expanding your influence join our next career development programme at Ecole hôtelière de Lausanne (EHL).

Visit Lausanne Hospitality Consulting website: www.lhcconsulting.com/cdp

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Alexia CEPPI_Photo

Alexia Muteke-Ceppi Senior Consultant at Lausanne Hospitality Consulting

Alexia Muteke-Ceppi has been in the field of international and hospitality education for the past fifteen years. As a senior consultant, she focuses in Business development, training and coaching of executives within the hospitality and service industries. She has designed and delivered courses in Leadership around the world.

With Lausanne Hospitality Consulting, Alexia is a Senior Consultant, delivering executive education programmes and consulting mandates in Europe, Middle East, Africa, Asia and Latin America. She holds a Bachelor’s degree in Education, Kenyatta University, Kenya and an MBA, Business School Lausanne, Switzerland.