Last updated May 25th 2018
If you cannot, or will not, provide us with the personal information we reasonably require, we may be unable to provide you with the information, goods or services you have requested.
“Personal Data” means information or pieces of information that could allow you to be identified, such as for example:
We collect Personal Data in a variety of way:
Directly from you: information is collected directly from you, either by you providing the information directly to us or you acting in a manner that provides us with the information, for example:
From our corporate affiliates, business partners, assistance providers or claim handlers. We may receive Personal Data from other parties in conjunction with your course/programme, including:
If you have any questions about the processing of your personal data by LHC or would like a copy of the information LHC holds about you, correct or remove inaccurate personal data or oppose the processing of your Personal Data, please contact us firstname.lastname@example.org
We base our right to collect and use your Personal Data on the need to do so in order to provide you with the services or products that you have ordered from us, or when there is a legitimate interest for us (i.e. the service provider) to use your Personal Data, such as for the marketing of products or services similar to the one(s) you have already purchased from that same legal entity.
To the extent we use sensitive Personal Data, we base this on your explicit consent.
To the extent that we use your Personal Data to send you offers beyond what is considered to be within our legitimate interest, such as marketing of products and services provided by an LHC affiliate, we base this on your specific consent.
We use appropriate organizational, technical and administrative measures to keep the Personal Data under our control accurate and up-to-date, as well as to protect the Personal Data against unauthorised or unlawful processing and the accidental loss, destruction or damage of the Personal Data.
If at any time you wish to stop receiving marketing communications from us you can use the unsubscribe feature in the marketing communication you received or let us know by using the contact information listed in the “Contact Us” section. In your request, please indicate that you wish to stop receiving marketing communications from us.
Please note that changes may not be effective immediately. We will endeavour to comply with your request(s) as soon as reasonably practicable.
We will only keep your Personal Data for as long as it is necessary for the purposes for which it has been collected or in accordance with time limits stipulated by law and market practice, unless further retention is necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims or unless a specific time period has been communicated.
We will keep limited parts of your Personal Data which are necessary for marketing purposes until you withdraw your consent, but in no event for longer than 10 years after your last completed service or delivery of product.
If you are under the age of 16, you should review this text together with your parent or guardian to make sure you both understand them. We are not responsible for checking your age but sometimes we still do verification checks. If we learn that you are under the age of 16 and that we have collected information about you without consent from your parent or guardian, we will delete the information as soon as possible and you will not be able to use LHC Products.
We do not generally seek to collect any sensitive Personal Data. Sensitive Personal Data is data related to racial or ethnic origin, political opinions, religious or philosophical beliefs, health or medical condition, criminal background or trade union membership. In certain situations, this might however be necessary (for example in order to provide you with the services and products you have ordered and in relation to your insurance). We will make sure that we receive your explicit consent to such processing and treat this information securely.
You have a right to contact us and without cost find out which information about you that is being used. You have a right to receive your Personal Data in a machine readable format and you have a right to transfer your personal data to another data controller.
You have the right to, at any time, withdraw your consent or object to us using your Personal Data for direct marketing purposes and you may at any time request that the use of your Personal Data is restricted or that we shall delete your Personal Data. Note however that a restriction or deletion could mean that we are not able to provide you with information, services or products as you have requested. Upon your request, we are also obliged to correct Personal Data about you that is incorrect, incomplete or misleading.
If you would like to have a copy of the information LHC holds about you; a copy of the standard data protection clauses or would like to exercise any of your rights, please contact us at the address Lausanne Hospitality Consulting, Route de Cojonnex 18, 1000 Lausanne-25, Switzerland or send an email to email@example.com
If you have complaints about our handling of your Personal Data, you have a right to contact the supervisory authority in the country where you live.
Phone : +41 21 785 13 29
Address: Lausanne Hospitality Consulting SA, Route de Cojonnex 18, 1000 Lausanne 25, Switzerland
Please note that email communications are not always secure; so please do not mention information about your credit card or sensitive information in emails that you send us.
This website is owned and operaty by Lausanne Hospitality Consulting
We are registered in Switzerland under registration number CH-550-1056987-1, and our registered office is at Route de Cojonnex 18, 1000 Lausanne-25
Our principal place of business is at Route de Cojonnex 18, 1000 Lausanne-25
You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website from 9h00 to 18h00 from Monday to Friday; or
(d) by email, using the email address firstname.lastname@example.org
Our data protection officer’s contact details are: Catherine Rey, sales and marketing manager, email@example.com