"LHC assisted our brand with the conceptualisation of a multi-use property development. Their concept successfully increased the viability of the destination and significantly enhanced profit forecasts. LHC continues to guide the project roll-out"
Pyret Renval – Vice president, Trois Rocs – Verbier, Switzerland
"In essence, it was an advanced learning experience, a solid trigger to the International development of my career."
Mário Candeias, General manager, Hotel Tivoli Arade, Algarve, Portugal
"The experience was a dream come true for me and it was an invaluable step for my career!"
Kim Falconer, Sales Executive, The Balmoral Hotel, Edinburgh, Scotland
"LHC assisted us with Organisation Design, Role Clarity and a Human Resource Development model. Their solutions were well founded, logical and still simple to implement. ... They even gave me a new job description as a CEO!"
Selim El Zyr, President - CEO, Rotana Hotel Management Corporation Ltd
"I found the Corporate Mangement Programme interesting because it allowed me to get away from our day-to-day opreational thinking for a few days, look at the bigger picture, trends and maybe even dream a little about the future."
Rainy Chan, General Manager, The Peninsula, Hong Kong
"Estácio de Sá started a relationship with LHC in 2005, in search for excellence for its hotel management programme in Rio de Janeiro. What we did not expect was that we got much more than that! Ask any one of our students - they will unanimously say that with LHC, excellence is only the beginning."
Marcel U. Calvacanti, President and CEO, Estácio Participacoes

Profiles

André MACK

Director

André has an extensive career in the in-flight catering industry and specialized in the areas of customer service and business process re-engineering.

He is both Senior Consultant, Lausanne Hospitality Consulting, and faculty member, Ecole hôtelière de Lausanne, lecturing on project management and consulting. André facilitated seminars on product development, Activity Based Costing and customer service strategies within the contract catering industry. The consulting mandates in operational and quality auditing of hospitality business units, re-engineering of management and operational processes, strategic business analysis, as well as the development of hospitality learning centers, have allowed him to touch base in New York, Sydney and many countries between these two destinations.

André is an alumnus of HSG (University of St. Gallen) and of Ecole hôtelière de Lausanne. He speaks French, German and English, mixing it up sometimes with the various Swiss German dialects.

Besides fitness, cross-country skiing and walking with his two children and his wife, André appreciates particularly good food, good wine and the unique atmosphere of a Swiss chalet with its chimney fire.